Installation workmanship
Covers faults that result from our original installation workmanship on an eligible residential system. Our technicians investigate the issue and, where it is covered, carry out the necessary corrective work.
OUR PROMISE AFTER INSTALLATION
We back the work we do.
Choosing a new heat pump is an investment in your home. It should also come with confidence in the people installing it.
Every new residential heat pump supplied and installed by Warm It & Cool It is backed by our 5-year workmanship warranty. It's our commitment to standing behind the quality of our installation, separate from the manufacturer's product warranty.
5
YEARWORKMANSHIP
WARRANTY
WARRANTY
For new residential heat pumps that we both supply and install.
01
Installation workmanship covered for 5 years
02
Refrigerant-loss cover for qualifying installation faults
03
Priority attention for warranty-related faults
WHAT'S INCLUDED
More than a standard installation.
Our workmanship warranty is about the work carried out during your installation. If something goes wrong because of that work, we take responsibility for assessing and putting it right.
Loss of refrigerant
Our five-year workmanship cover includes refrigerant loss caused by a covered installation-related leak. We identify the cause, rectify the workmanship fault and restore the system as required.
Priority warranty support
When an eligible installation develops a fault, we give warranty-related enquiries priority attention. You deal with a team that knows the system and understands how it was installed.
KNOW THE DIFFERENCE
Our workmanship warranty and your manufacturer's warranty.
These are two different types of protection. We want you to know who to contact and what happens when a fault appears.
WARM IT & COOL IT
Workmanship warranty
Applies to our installation work on qualifying new residential heat pumps supplied and installed by us, for five years. This includes installation-related refrigerant leaks that are covered by the warranty.
PRODUCT MANUFACTURER
Manufacturer's product warranty
Addresses eligible product and component defects under the manufacturer's terms. As approved warranty service technicians for major brands, we can help you understand the next step.
These warranties are in addition to, and do not limit, any rights you may have under New Zealand's Consumer Guarantees Act 1993.
IF SOMETHING GOES WRONG
Getting it sorted is straightforward.
You don't need to diagnose the fault yourself. Just get in touch and we'll take it from there.
01
Contact us
Let us know your address, installation details and what the heat pump is doing. An invoice or model number is helpful if available.
02
We assess the fault
Our technicians investigate the issue and determine whether it's related to our installation work or to another cause.
03
We explain the next step
If it's covered by our workmanship warranty, we'll arrange the appropriate remedy. For another type of fault, we'll explain the options.
COMMON QUESTIONS
Workmanship warranty FAQs.
Who qualifies for the five-year workmanship warranty?
Our five-year workmanship warranty applies to new residential heat pump systems both supplied and installed by Warm It & Cool It. Commercial work, existing systems and installations carried out by other providers are handled separately.
Does the warranty cover refrigerant leaks?
Yes. Our workmanship warranty includes refrigerant loss arising from a covered installation-related leak. We'll assess the cause before confirming how the repair is handled.
Is this the same as the manufacturer's warranty?
No. Our warranty covers eligible installation workmanship. The manufacturer's warranty has its own terms for product and component faults. Your rights under New Zealand consumer law also continue to apply.
Are cleaning and routine servicing included?
Routine cleaning, servicing and maintenance are separate services, not part of the workmanship warranty. If you notice a problem, we can help work out whether you need servicing or fault diagnosis.
What if another company installed my heat pump?
Our five-year workmanship warranty doesn't apply to work carried out by another installer. However, we service and repair major heat pump brands, including systems installed by other companies.
WE'RE HERE TO HELP
Have a question about your installation?
Get in touch with our experienced technicians and we'll help you work out the next step.